Return Policy.
At ShirtCustomize, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.
Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your order, please reach out to the ShirtCustomize support team at info@ShirtCustomize.com or via the contact page here. We can only process these requests within 15 days after delivery.
Requirements
30 days – You must request a return within 30 days of the product being delivered to your address. We will email you a Free Return Label. Returns must be shipped back to our warehouse within 15 days of receiving your return label.
Includes original packaging and product in new condition – Any returned product(s) must be returned in all of their original packaging, and in like-new condition. ShirtCustomize may reject the returned product if there is damage to the product.
Free Return Shipping – All orders shipped to the Continental US are eligible for free return shipping using a carrier that we’ve selected.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect.
WHO COVERS THE RETURN SHIPPING COST?
ShirtCustomize will provide a pre-paid return shipping label through email after the customer contacts for a return.
HOW TO RETURN AN ITEM
- Login to your account and visit your orders page. You must make this request within 30 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
- Use the Upload File button to proactively provide digital images of damaged or defective products.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If approved, you’ll be automatically refunded on your original payment method.
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.