At ShirtCustomize, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.
Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your order, please reach out to the ShirtCustomize support team at info@ShirtCustomize.com or via the contact page here. We can only process these requests within 15 days after delivery.
Within 30 Days – You must request a return within 15 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.
Includes original packaging and product in new condition – Any returned product(s) must be returned in all of their original packaging, and in like-new condition. ShirtCustomize may reject the returned product if there is damage to the product and/or product packaging.
If a product is deemed unfit for return, ShirtCustomize will notify the customer that the return has been rejected and no refund will be issued to the customer.
Free Return Shipping – All orders shipped to the Continental US are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment.
For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse.
The pre-printed items on this website can be returned within 15 days after they have been received by the customer. f you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.
RETURN POLICY – PRODUCT RESTRICTIONS
Any items containing the customer’s personalized logo or design on it cannot be returned for a refund. Hence, the customer must make sure that they want to order precisely what has been modified while customizing their specific products. ShirtCustomize can fix issues on the specific items but cannot make a return for a refund for such items.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage/defect cannot be verified over the phone or via email contact, the item may be required to return to ShirtCustomize for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST?
ShirtCustomize will provide a pre-paid return shipping label in cases where items have arrived in damaged condition or are confirmed by a ShirtCustomize representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does ShirtCustomize reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with ShirtCustomize support as to how the return should be handled prior to placing the items back in transit to ShirtCustomize.
HOW TO RETURN AN ITEM
- Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
- Once the topic is selected, you will be asked to select the product that you want to return.
- Use the Upload File button to proactively provide digital images of damaged or defective products.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
- Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
- Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
- Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.